Refund Terms for VIRELLAXIS

1. Introduction

Welcome to VIRELLAXIS. Our primary objective is to ensure customer satisfaction. If you are dissatisfied with a purchase, please review our refund terms outlined below to understand your eligibility for a refund.

2. Eligibility for Refunds

2.1 Products Purchased Online

Refunds are available for products purchased directly from the VIRELLAXIS website under the following conditions:

• The item must be returned within 30 days of the purchase date.
• Products must be in their original packaging, unused, and in resalable condition.
• A valid proof of purchase is required.

2.2 Non-Refundable Items

• Gift cards and promotional items are non-refundable.
• Products purchased on sale or clearance may not be eligible for a refund.

3. Refund Process

To initiate a refund request, please follow these steps:

• Contact our customer support team through our website's contact form or call our helpline.
• Provide your order number, reason for return, and proof of purchase.
• Our team will guide you through the return process and provide a return authorization number.
• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

4. Shipping Costs

The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective product). In such cases, VIRELLAXIS will cover the return shipping charges.

5. Refund Timeline

Approved refunds will be processed within 7-10 business days. The refund will be applied to the original method of payment, and the time it takes to reflect in your account may vary depending on your payment provider.

6. Contact Information

If you have any questions about our refund terms or need assistance, please contact us at:

• Email: [email protected]
• Phone: 1-800-555-0199

Thank you for choosing VIRELLAXIS. We appreciate your business and are committed to providing quality products and exceptional customer service.